We work by appointment only. Please visit the “Schedule Appointment” page and complete the form provided. Be as descriptive as possible in your request! The more information we receive, the better we can serve your needs. Please choose the day and time you will be available, and we will match you with a clothier from our team.

The timeframe for creating a custom garment can vary based on holidays, complexity, and demand. Our standard turnaround time, from the date payment is received to final delivery of your garment, is typically 4-6 weeks including alterations.

For custom-made garments, we offer first-time clients the option to pay in full upfront or pay a 60% deposit. If paying a deposit, the second half of the payment will be collected once we receive the garment from our master tailors and at your 2nd fitting. After your initial order, all subsequent orders should be paid in full at the time the order is placed. We accept cash, all major debit and credit cards, as well as Apple Pay and PayPal.

You can pay an additional rush fee of 30% or $300 (whichever is greater) to expedite orders based on fabric availability. If you need to receive your garments before a specific date, contact us and we will do our best to accommodate you. We are not responsible for unforeseen delays and suggest scheduling your appointment as early as possible to be safe.

When your finished garment arrives, it will be fully adjusted for you to achieve the perfect fit. We will then update your measurements on file for seamless re-ordering. Please note only alterations completed within 60 days of the garment being delivered will be reimbursed. Because we need to prioritize alterations on our clients’ garments, we do not do alterations on garments we didn’t manufacture. We will not be responsible for alterations due to weight gain or loss once the garment is completed. If alterations are needed due to weight fluctuation, they will be performed at the client’s expense.

When you shop at J.C. Scott, you are commissioning a qualified and experienced clothier to design and craft a unique garment specifically for you. Once your order has been placed, your fabric will be cut, your pattern will be made, and sewing will begin. Due to the nature of this process, orders cannot be returned once they have been finished. If there is an error or defect with your garment, it will be remade at no additional cost. Please note any remakes are at the sole discretion of our tailoring team.

If a custom order is canceled before the garment is completed - we still have to pay our craftspeople - so we must charge you for the work that has been done on your order. This includes the creation of your patterns, the cost of any fabric that has been ordered, and any shipping charges associated with your order. Before deciding to cancel any custom orders, please contact us.

If you are unable to receive your garments in person, we offer free domestic shipping on all orders. You will be emailed tracking information and once you receive your garments, please schedule a virtual final fitting. Our team will review the fit of the garment in detail and provide specific instructions to give to your local tailor. Simply email us a photo of the alteration receipt and we will reimburse you the cost up to $125.

Yes! Any customer - regardless of shape, size or gender - can order any garment from our collection. Every client is different and we are proud to serve a wide range of people across the spectrum of gender, age, size, etc.

Yes! J.C. Scott gift cards are delivered to you via email and can be customized with a personal message. You can give it to your recipient via email, text, or print it! If you desire to purchase a gift card for an unlisted amount or a specific item, contact us and we will create one just for you. Gift a bespoke experience they will never forget!

It is the client’s responsibility to properly care for his/her garments and thus we are not responsible for wear and tear of the garments. We advise dry cleaning all of our garments.

J.C. Scott offers suits, sport coats, waistcoats, slacks, shirts (both dress, causal, and formal), jeans, tuxedos, overcoats, raincoats, and knitwear . Additionally, we offer accessories such as shoes, socks, ties, and pocket squares.